Terms and Conditions
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In this policy, “we”, “us” and “our” refer to Article London Limited.
GDPR 2016: The Company is required to inform you that they may record your personal details electronically for the purposes of client processing of sales orders and sales quotations. Consent will be requested to receive their mailing lists and any other relevant promotional information. You can unsubscribe at any time by emailing email@example.com. Your personal details will never be sold to any third party. You can request Subject to Access at any time by contacting firstname.lastname@example.org. Please request our GDPR Policy Document for full information regarding your rights to personal details and how they are held and used.
1. General Terms and Conditions of Trade:
i) Any contract entered into with Article London Limited (“the Company”) shall only be on these terms and conditions which overrides all previous terms which may be contained in any document already issued by the Company relating to the sale of its goods. By placing an order with the Company, you accept these terms and conditions. Only a Company Director has the authority to amend any of these terms.
ii) Prices are quoted in UK Pound Sterling (GBP), exclusive of VAT and are shown per item unless otherwise indicated. Quotations are offered with Errors and Omissions Excluded. All prices issued are valid for 30 days from issue. The company reserve the right to amend prices outside of this time frame.
iii) Article London act as distributers for Innovations wallcoverings, Jonathan Browning Lighting and Article own brand fabrics. Article London are sales representative for Studioart Leather and Lithos Design and as such sales of these are placed directly with the companies in question. Although Article London can assist with queries, Article London take NO financial responsibility for these products. Article London take no financial responsibility for any issues arising with orders placed with these companies. For terms and conditions of orders of Studioart Leather or Lithos Design please contact the companies directly.
i) All trade accounts with Article London Limited are on a Pro Forma Basis.
ii) All VAT invoices will be issued once the order has shipped and goods have arrived in the UK.
i) All goods supplied remain the property of the Company until they have been paid for in full. Customers may sell the goods supplied but any proceeds received for the sale of the goods are specially held in trust for the Company and may not be off set against debts however arising nor for any other purpose than to pay the Company. Title in the goods supplied or proceeds arising from the disposal of the goods lies solely in the Company until the goods have been paid for in full.
ii) Payments can be made direct to our account:
SANTANDER, Santander Business Banking,
Bootle, Merseyside L30 4GB, ACCOUNT NUMBER: 16275917 SORT CODE: 09-01-29
iii) Orders are accepted subject to stock being available unless made to order. Should stock not be available, the product in question will be placed on back order until new stock arrives or are manufactured unless the Company is specifically advised in writing to cancel the outstanding order. Orders which are custom/made to order or treated (Terms & Conditions Section 7.v ) are noncancelable once payment has been received and production has commenced.
iv) A Cutting for Approval (CFA)/Stock Cutting may be requested by the customer or sent by the supplier due to a large dye lot variation from current stock. The CFA is representative of the current stock but may not represent the entirety of the product (such as leather hides). The customer can Approve, Reject or Waive the CFA. If a CFA has been requested or is required, neither Article London nor the Supplier will release the order until Article London receives approval or waiver of CFA from the customer. If the CFA is approved or waived the customer forfeits the right to return the product.
i) Standard packing and Carriage is charged on all domestic mainland United Kingdom are at a minimum rate of £25.50 excluding VAT for fabric and wallcovering. Orders for lighting will be charged at a case by case basis at the best rate given to us buy our carriers at the time of ordering. If in the case that goods have been wrongly ordered or a customer has changed their mind once the goods have been delivered, we reserve the right to withhold the cost of delivery and collection from any refund that may be due.
ii) Express delivery on products is charged at a minimum rate of £120.00 per shipment excluding VAT. Please email for a quote as prices will vary dependent on the quantity and destination.
iii) All export shipments and those to offshore parts of the UK including those to Northern Ireland, the Channel Islands, the Scilly Isles, the Isle of Man, the Shetland Islands, the Orkneys, and other Scottish Islands will be sent at cost by courier service or as advised by the customer and charged at their tariff rate.
iv) All export shipment costs do not include customs, duties, taxes or clearance charges required by the official authorities in the destination country. It is the duty of the recipient to pay these charges. Should an item be refused/abandoned due to non- payment of these charges, Article will invoice the full charges of the returned item, including all duties, taxes and freight.
v) Failed deliveries: Goods dispatched to the correct address provided by the customer but not delivered due to the premises being closed or unattended will incur a failed delivery charge of a minimum of £35.00 excluding VAT or as the carrier shall charge the Company for each re-attempted delivery.
vi) Insurance: Article London are not responsible for any damage incurred during transportation from their warehouse to the customer’s designated destination. Customers are strongly advised to take out additional insurance to cover any costs.
5. Product Queries/Complaints:
i) Article London supplies a variety of natural, bespoke and hand- made products. As with all natural and hand-made products there is an element of variation. Bespoke products are classed as specialty items where natural flaws can be inherent. Colour variations may also occur. These are influenced by nature itself and not considered a fault in or of the product. This applies to all wall coverings, textiles, leathers and lighting.
ii) All fabrics and wallpapers are supplied in metre increments and have AT LEAST a 3 metre minimum order.
iii) Article London is not responsible for calculating required amount of fabric, wallcovering
or leather. We recommend speaking to your installer/upholsterer regarding amounts required as they will understand the needs of the project and space to advise required amounts and wastage.
iv) Article London will not be responsible for misuse or incorrect installation of any product. Any product installed outside of its standard purpose is the responsibility of the purchaser and installer.
v) NO CLAIMS will be allowed for labour charges and/or consequential damages under any circumstances. Many of our products are handmade or entail hand finishing. Products requiring special finishing/colour matching are non-returnable. Whilst every effort is made to achieve delivery dates required, these cannot be guaranteed, and no damages or claims will be entertained.
vi) Your wallpaper hanger, upholsterer, curtain maker must confirm that the correct colourway has been supplied for every item sent and any discrepancy is notified to the Company before any hanging, installation or cutting takes place.
vii) Notice of any fault must be made within 10 working days from receipt of the goods otherwise the goods will be deemed to be in accordance with the order. No complaint will be accepted after the wallpaper, leather or fabric has been cut, upholstered or hung or otherwise installed. Where a fault in the product could not reasonably be recognised before starting work, no claim will be allowed for wallpaper hung more than 3 drops of wallcovering, 2 panel/drops of fabric or one hide of leather. If in doubt, stop work and contact Article London (photos will be required before site visit can be arranged). Please refer to Terms & Conditions of trade, Section 5.v) and 5.viii).
viii) All complaints regarding products must be sent via email with photographs for our review. If a more detailed review is required of the product, a site visit will be conducted within the Greater London area. For areas outside of London, we may arrange collection of the product for review. However, if the product after review is found to be within tolerance or not faulty, it is the responsibility of the purchaser to arrange collection of the product or additional shipping charges may apply if shipped by Article London.
ix) Despite our best efforts, we cannot guarantee that products will colour match if additional stock is ordered at a later date for underorders, repair or refurbishment. It is generally recommended that you order a minimum 15% extra than required for use for repairs or to replace damaged areas, please discuss with your installer before proceeding.
i) For wallpaper, lighting and fabrics delivered from stock there is a 35% restocking and handling charge. We must be advised within 10 working days of delivery that the goods are not required or have been ordered in error. Returned goods must be returned in original/ sale worthy condition and returned to our warehouse carriage paid. It is advisable insurance is taken out to protect you against damage in transit of the returned goods. There are no returns for custom/ special order items or wallpapers, fabrics and lighting which are made to order.
ii) For custom lighting, production starts immediately on receipt of payment for the order. Therefore, no modification of the order, nor cancellation of any order will be accepted after this time. Claims with respect to any alleged defect in the quality of our lighting/leathers, except damage in transit, must be made in writing upon receipt of the item with pictorial evidence within 10 working days of the delivery date, where this defect could not have been detected immediately. If the product has been damaged in transit the customer has the responsibility to notify the carrier regarding the damage on receipt by signing the carriers’ ticket accordingly. We will not accept liability for damage in transit if this is not done. Signing the carriers’ ticket with ‘unchecked’ or ‘uninspected’ will not be accepted.
7. Special Notes:
i) Goods will be invoiced at the prices on the date of dispatch. Goods delivered against customers’ orders cannot be replaced or exchanged either wholly or in part unless one of the following applies:
[a] Written notice of any claim for damages and or shortage must be given to the company within 10 working days of delivery and damaged goods are retained for inspection.
[b] If goods have been damaged in transit and the carriers’ ticket has been signed accordingly.
[c] In event of non-delivery the company has been notified within 10 working days of the receipt of the invoice for domestic United Kingdom shipments and 20 days for export shipments sent by air, 8 weeks by sea.
7. Treatment and certification:
Article London Limited do not specialise in or offer guidance/advice on any additional treatments required for projects. This includes Fire Rating and Stain/Soil treatment. Article London Limited and our suppliers have not tested all of our items for FR and therefore products may need treatment to meet required fire standards. As many projects now require more stringent information, certification of tests or letters of treatment may be required to ensure compliance with current regulations. Clarification on type of certification is required from the Specifier, Project Manager or the person signing for the project at the point of order to prevent delays and additional cost to the project.
i) Article London Limited will not be held responsible for issues with treatment of products or certification errors. We recommend speaking directly to the treatment house of your choice to discuss which treatment is best for the product being used. Article London Limited will standardly use Fabric Flare as our treatment house of choice.
If you would like to request another treatment house to be used, please inform us before payment through email at email@example.com.
ii) Article London Limited and its suppliers do not have certification for all of its products for FR certification from independent treatment houses unless accumulated from previous orders. It is the responsibility of the designer/purchaser to assess the needs of the project and request testing information when required (at additional costs).
Article London Ltd Company Registered in England and Wales.
VAT Number GB 282575182
Registered Office: Article London Ltd, 35 Muswell Hill Road, London, N10 3JB